Help disrupted passengers right in your terminal
When flights are delayed or cancelled, your help desk takes the frustration. Give passengers a clear, free way to understand their rights and claim what they’re owed.
- Free for airports, no integration required
- QR signage, Wi-Fi portal and help desk referrals
- Help for passengers in their own language
The partnership at a glance
- Cost
- Free for airports
- Channels
- QR, Wi-Fi portal, help desk
- Support
- In the passenger’s language
- Reporting
- Quarterly disruption insights
- Cost to the airport
- €0
- Delay that triggers a claim
- 3h+
- Online eligibility checks
- 24/7
- Maximum EU261 compensation
- €600
Cost to the airport
No fees and no IT project needed to get started.
Delay that triggers a claim
Passengers who arrive three hours late or more may be owed compensation. That’s when they need to know where to turn.
Online eligibility checks
Passengers check their flight from their phone, any time.
Maximum EU261 compensation
What a disrupted passenger may be owed per flight.
Why partner with us
Better disruption days for passengers and staff
Passengers want to know what they’re entitled to. A clear answer at the right moment takes pressure off your teams.
Clear passenger information
Co-branded signage and QR codes at gates and arrivals explain rights in plain language.
Lighter help desk load
Staff can point passengers to one trusted place for compensation questions instead of handling them case by case.
Digital touchpoints
Add a passenger-rights link to your Wi-Fi portal, app or website disruption page.
Disruption insights
Aggregated, anonymised reports on delays and cancellations affecting your passengers.
How it works
Live in your terminal within weeks
We supply the content and materials. You choose where passengers see them.
- 01
Start a conversation
Tell us about your airport, passenger volume and the touchpoints you’d like to use.
- 02
Agree the placement
We prepare co-branded materials, landing pages and QR codes for your approval.
- 03
Go live and measure
Materials go up, passengers get help and you receive regular reports on engagement.
Good fit
Who this is for
Airports of any size with flights covered by EU261 or UK261.
Typical partners
- Commercial airports in the EU, EEA, Switzerland or the UK
- Customer experience and passenger services teams
- Airports with regular delays, cancellations or seasonal peaks
- Teams running Wi-Fi portals, apps or digital signage
- Commercial teams open to co-marketing
- Airport groups managing several terminals
Contact
Talk to our airport partnerships team
Share a few details and we’ll suggest a setup that fits your terminal.
Prefer email? Write to the partner team at partners@skypaid.eu
Airport partnership enquiry
Tell us who you are and what you’d like to explore.
Partner with SkyPaid
Other ways to work with us
Different partners, same goal: disrupted passengers get what they’re owed, quickly and fairly.
Legal partners
Law firms that take EU261 and UK261 claims to court in their jurisdiction.
Learn moreAirlines
A structured, verified channel for compensation claims, settled before they reach court.
Learn moreAirport staff
Individuals working at airports who refer delayed passengers and earn on every paid claim.
Learn moreAffiliates
Creators, publishers and travel tools earning commission on every claim they refer.
Learn moreFAQ
Questions from airports
Can’t find your answer? Email partners@skypaid.eu.
Still have a question?
Our team replies as promptly as possible, in your language.
For airports
Turn disruption days into better passenger experiences
Free, clear passenger-rights help in your terminal, without adding work for your teams.