TUI Airways
Claim pass
BYAirline code
€600Max per passenger
- Main bases
- MAN · LGW · BHX
- Airline type
- Hybrid
- Registered in
- United Kingdom
- Passenger rights
- UK 261 · EU 261 from the EU/EEA
TUI Airways compensation
TUI Airways flight delayed or cancelled? Claim up to €600.
If your TUI Airways flight landed three or more hours late, was cancelled less than 14 days before departure, or you were bumped from it, EU law sets a fixed cash payment of €250 to €600 per passenger. We claim it for you.
- Free check in two minutes
- No win, no fee
- We deal with TUI Airways for you
- Maximum per passenger
- €600
- Arrival delay that qualifies
- 3h+
- Upfront cost
- €0
- Success fee, only if we win
- 29%
Disruption ranking
0.75%
of TUI Airways departures cancelled or 3h+ late, 4 – 30 September 2026
TUI Airways ranks #46 of 71 airlines in our monthly disruption report, where #1 is the most disrupted. 24 of its 3,210 departures from the 51 European airports we monitor were cancelled or reached their destination more than three hours late.
Read the full reportKnow the airline
Claiming from TUI Airways: what to know
TUI Airways is the UK's largest holiday airline, flying from airports such as Manchester, Gatwick and Birmingham to Europe, North Africa, the Caribbean and Florida. As a UK carrier, its flights from or to the UK fall under UK 261, with compensation of £220 to £520 per passenger; flights departing the EU are covered by EU 261.
Before you claim
- 01
Booked a package holiday? You can still claim: delay compensation is owed by the airline, not the tour operator, on top of any package refund.
- 02
Long-haul flights to Mexico, the Caribbean or Florida are over 3,500 km, so an arrival delay of 4 hours or more can mean £520 per passenger.
- 03
Keep your booking confirmation from TUI or your travel agent: the booking reference is all we need to find your flight.
Track record
Disrupted TUI Airways flights we've tracked
Cancellations and long delays on TUI Airways flights recorded since 4 September 2026, from live flight data.
- Disrupted flights
- 65
- Cancelled
- 45%
- Average delay at arrival
- 8h 9m
- Longest delay
- 22h 5m
Most disrupted routes
Most disrupted departure airports
€14,100 in compensation owed across these flights — counting just one passenger per flight.
Coverage
Which TUI Airways flights are covered
What counts is the route and the airline's licence — not where you bought the ticket, what you paid or which passport you hold.
- Covered
Departing an EU/EEA airport
To any destination in the world
- Not covered
Arriving in the EU/EEA from outside
Only when the airline holds an EU licence
- Covered
Within the EU/EEA
Domestic and international flights
- Covered
Departing a UK airport
Under UK 261: £220 to £520 per passenger
TUI Airways holds a UK operating licence: UK 261 covers its flights into the UK from anywhere, and EU 261 covers its flights departing the EU/EEA. Its flights into the EU from outside Europe are not covered.
Compensation
How much TUI Airways owes you
The amount is fixed by flight distance. A €20 promo fare and a flexible business ticket are worth exactly the same.
Up to 1,500 km
€250
e.g. Dublin–London, Barcelona–Paris
1,500–3,500 km
€400
e.g. London–Athens, Madrid–Warsaw
Over 3,500 km
€600
e.g. Frankfurt–New York, Paris–Doha
Per passenger — for arrival delays of three hours or more, short-notice cancellations and denied boarding.
Flights within the EU over 1,500 km are always paid at €400.
Common pushback
What TUI Airways may say — and what the law says
A rejection is where most claims start, not where they end. These are the replies we challenge most often.
“It was a technical problem.”
Faults found during normal operation are part of running an airline. Courts rarely accept them as extraordinary circumstances.
“The weather was bad.”
Only weather that made your specific flight unsafe counts. We check the claim against meteorological and airport records.
“The aircraft arrived late from its previous flight.”
A knock-on delay only excuses the airline if the original cause was itself extraordinary — and the airline has to prove it.
“Our crew went on strike.”
A strike by the airline's own staff is within its control. The European Court of Justice has ruled it does not exempt the carrier.
“We already gave you meal vouchers.”
Meals, hotels and rebooking are care, not compensation. Accepting them never waives your right to be paid.
Live data
Recent TUI Airways disruptions
Delayed and cancelled TUI Airways flights from our airport tracking. Find yours to see what it's worth.
- 6B158PMI → ARNPalma – Stockholm · 29 September 20263h 58m late€400
- 6B157ARN → PMIStockholm – Palma · 29 September 20264h 21m late€400
- TB2534CMN → BRUCasablanca – Brussels · 28 September 20265h 9m late€400
- 6B282CTA → ARNCatania – Stockholm · 28 September 20263h 55m late€400
- TB2533BRU → CMNBrussels – Casablanca · 28 September 20265h 19m late€400
How it works
From TUI Airways disruption to payout
- 1
Check your flight
Enter your flight number and date. We confirm the delay against official arrival data in about two minutes.
- 2
We claim from TUI Airways
We file with TUI Airways, answer every rejection and escalate to the regulator or a court when needed.
- 3
You get paid
The money goes straight to your bank account. Our 29% fee applies only if TUI Airways pays.
Have these ready
- Booking confirmation
- Boarding pass or booking reference
- Passport or ID
- Emails from TUI Airways about the disruption
- Receipts for meals, hotel or transport
FAQ
TUI Airways compensation questions
Still unsure? Check your flight for free — it takes two minutes and commits you to nothing.
How much compensation can I get from TUI Airways?
Between €250 and €600 per passenger, depending on flight distance. Delays must be three hours or more at arrival, and cancellations must be announced less than 14 days before departure. What you paid for the ticket makes no difference.
Can I claim from TUI Airways myself?
Yes, filing with TUI Airways directly is free. Many passengers come to us because first claims are often rejected or ignored — we handle the follow-up, the regulator and court if needed, and only charge if you get paid.
How far back can I claim against TUI Airways?
It depends on the country where the claim is filed. Limitation periods are set nationally and range from about one year to six years, so flights from the last few years are often still claimable. Check yours for free.
TUI Airways rebooked me or gave me vouchers. Can I still claim?
Usually, yes. Rebooking, meals and hotel rooms are duties of care and don't replace compensation. Only an agreement where you explicitly gave up your compensation would change that.
How long does TUI Airways take to pay?
Straightforward claims are often settled within a few weeks to a few months. If TUI Airways refuses and the claim goes to a regulator or court, it can take longer. We keep you updated at every step.
What if TUI Airways blames extraordinary circumstances?
Ask for specifics. Severe weather, air traffic control restrictions and security threats can be extraordinary, but technical faults and strikes by the airline's own staff usually aren't. We check the explanation against independent data before accepting it.
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