SWISS flight delayed? Claim up to €600.
When a SWISS flight reaches its destination three or more hours late, EU law sets a fixed payment of €250 to €600 per passenger, unless the airline proves extraordinary circumstances. Here is SWISS's delay record from live airport data.
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Can I get compensation for a delayed SWISS flight?
Yes, if it arrived at least three hours late and departed from an EU or UK airport, or landed in the EU on an EU airline. SWISS owes €250, €400 or €600 per passenger depending on distance. Technical faults and crew shortages don't excuse it; severe weather and air traffic control restrictions can.
Common pushback
What SWISS says about delays, and what the law says
The delay was caused by a technical problem.
Faults found during routine checks or before departure are part of running an airline. The EU Court of Justice ruled they don't count as extraordinary circumstances.
The aircraft arrived late from its previous flight.
A knock-on delay is only excused if the earlier flight was hit by a genuinely extraordinary event, and the airline has to prove it.
You only departed two hours late.
What counts is the arrival time at the gate, when the first door opens. A two-hour departure delay often becomes three hours on arrival.
We already gave you meal vouchers.
Care at the airport is a separate duty. Accepting food or a hotel never cancels your right to cash compensation.
Compensation
How much SWISS owes you
The amount is fixed by flight distance. A €20 promo fare and a flexible business ticket are worth exactly the same.
€250
e.g. Dublin–London, Barcelona–Paris
€400
e.g. London–Athens, Madrid–Warsaw
€600
e.g. Frankfurt–New York, Paris–Doha
Flights within the EU over 1,500 km are always paid at €400.