Neos
14h 7m late
MXPMilan
CTACatania
- Flight
- NO7862
- Date
- September 27, 2026
- Departure
- 05:00 UTC
- Arrival
- 20:52 UTC
- Compensation
- €250 per passenger
Delayed flight
NO7862 landed 14h 7m late on September 27, 2026
NO7862 MXP–CTA arrived 14h 7m late on September 27, 2026. EU 261 compensation for this distance is €250 per passenger.
- Free check in two minutes
- No win, no fee
- Checked against official flight records
The short answer
Was NO7862 delayed long enough for EU 261 compensation?
Neos flight NO7862 from Milan Malpensa to Catania Fontanarossa arrived 14h 7m late on September 27, 2026. That is past the three-hour mark in EU Regulation 261/2004. The route is 1,049 km. The statutory amount for this distance is €250 per passenger when the airline is responsible.
What else happened that day
Mount Etna ash closes Catania, twice
Volcanic ash from Mount Etna shut Catania’s airspace from 14 to 16 September and again from 26 to 28 September. Those six days account for 432 of the 447 cancellations we recorded at Catania in September.
Usually an extraordinary circumstance, so no EU 261 cash compensation. Airlines still owe meals, a hotel if you are stuck overnight, and the choice of a refund or a new flight. The airline still has to prove that this event caused the disruption to NO7862. A technical fault, a crew shortage or a strike by the airline’s own staff on the same day is not an extraordinary circumstance, and still pays out.
Sources: Reuters, 14 September · Reuters, 28 September · AirlineGeeks · September 2026 disruption report
Delay check
How NO7862's delay measures up
EU 261 counts the delay at the arrival gate, when the doors open, not at take-off or touchdown.
14h 7mArrival delay at the gate
Past the 3-hour mark3h
0h12h
- 3h — where EU 261 compensation starts
Airlines can still refuse when the cause was outside their control, such as severe weather or air traffic control restrictions.
Flight record
What we recorded for this flight
Taken from live airport boards at the departure and arrival airports.
- Flight
- NO7862
- Airline
- Neos
- Date
- September 27, 2026
- Route
- MXP → CTA
- Scheduled departure
- 05:00 UTC
- Actual arrival
- 20:52 UTC
Distance band
What this route is worth
MXP–CTA is 1,049 km by great-circle distance. EU Regulation 261/2004 fixes the amount by distance, so the ticket price makes no difference.
Up to 1,500 kmThis flight
€250
1,500–3,500 km
€400
Over 3,500 km
€600
Flights within the EU over 1,500 km are paid at €400, and arriving three to four hours late on a flight over 3,500 km halves the payment to €300.
Your rights
What you can claim for this delay
The rule
A delay of three hours or more at the destination is worth €250 to €600 per passenger, based on the distance flown.
This flight
We measured a 14h 7m arrival delay, which is past the three-hour threshold. The airline can still argue extraordinary circumstances.
How long you have
Claim windows run from one to six years depending on the country. Checking is free and takes about two minutes.
Same route
Other disruptions on MXP → CTA
- FR529MXP → CTAMilan – Catania · Ryanair · September 29, 2026CancelledCheck
- U23539MXP → CTAMilan – Catania · easyJet · September 29, 2026CancelledCheck
- U23537MXP → CTAMilan – Catania · easyJet · September 28, 2026CancelledCheck
- U23547MXP → CTAMilan – Catania · easyJet · September 28, 2026CancelledCheck
- U23539MXP → CTAMilan – Catania · easyJet · September 28, 2026CancelledCheck
- U23535MXP → CTAMilan – Catania · easyJet · September 28, 2026CancelledCheck
Same airline
Other Neos disruptions
- NO1374RMF → MXPMarsa – Milan · September 29, 20264h 32m late€400
- NO614ZNZ → BRIZanzibar – Bari · September 27, 20266h 24m late€600
- NO614BRI → FCOBari – Rome · September 27, 20265h 57m late€250
- NO7863CIY → MXPCIY – Milan · September 27, 202614h 43m lateCheck
- NO631FCO → MXPRome – Milan · September 13, 20264h 6m late€250
- NO8090MXP → HAMMilan – Hamburg · September 11, 2026CancelledCheck
Same airport
Other departures from Milan Malpensa
- U24544MXP → CDGMilan – Paris · easyJet · September 29, 20266h 25m late€250
- VY6341MXP → BCNMilan – Barcelona · Vueling · September 29, 2026CancelledCheck
- LG6998MXP → LUXMilan – Luxembourg-Findel · Luxair · September 29, 2026CancelledCheck
- U23813MXP → CDGMilan – Paris · easyJet · September 29, 2026CancelledCheck
- MS706MXP → CAIMilan – Cairo · Egyptair · September 29, 20263h 45m late€400
- T79016MXP → MRSMilan – Marseille · Twin Jet · September 29, 20263h 5m late€250
Flight data comes from public airport boards and is provided for information only. It is not legal advice, and an airline may dispute liability where the disruption was outside its control.